background:patient concerns represent opportunities for improvement in orthopaedic care. thisstudy’s objectiveis to identify the nature and prevalence of unsolicited patient complaints regarding orthopaedic care ata tertiary referral hospital. the primary null hypothesis that there are no demographic factors associatedwith complaint types was tested. secondarily we determined if the overall com...

abstract background: one of the most important challenges of iranian health care system is “quality of care,” and it is assumed that motivated nurses are more ready to provide better care. there are limited studies investigating iranian nurses’ motivations; however, factors which motivate them have not been studied yet. identifying the motivating factors enables nurse managers to inspire nurses...

In recent years, there has been significantly increasing interest in the application of continuous quality improvement (CQI) and total quality management (TQM) in the health care arena. This case analysis is designed to identify and assess the strategies and processes that led to the successful implementation of CQI in the Emergency Care Center at St. Mary's Hospital in Grand Rapids, MI.